The Role of High Performance Work Systems in Enhancing Proactive Behavior of WorkersA field Study on MTN Cellular Communications Company

Abstract

The study aimed to test the role of high-performance work systems in enhancing the proactive behavior of workers. This will be discussed by relying on the analytical descriptive approach in the light of the studied community, which includes workers in the executive departments of MTN Company. Where a simple random sample was taken and a questionnaire was distributed to (115) employees, and (92) questionnaires were retrieved and analyzed through the SPSS statistical program. The study achieved a set of results, the most important of which are:there was a significant and positive effect of high-performance work system practices in enhancing the proactive behavior of the company's employees. The study recommended the need to strengthen the application of high-performance work systems to ensure that the proactive behavior of workers is enabled, and that reflects positively on the company's performance.