Organizational Justice and Reducing Emotional Hijacking Phenomena "Case Study: Damascus University's Employees"

Abstract

The study aimed to investigate the impact of organizational justice on the phenomenon of emotional Hijacking, as the process of organizational decision-making is often affected by the emotions of workers and their emotional impact. This  will be examined by relying on the descriptive methodology in light of the studied population, which includes employees in the central administration of Damascus University. Their number was (1500), where a simple random sample was taken and a questionnaire was distributed to (110) employees, (105) questionnaires were retrieved, and they were analyzed through the statistical program (SPSS V.26). The study found a set of results, the most important of which are: the existence of an effect of spreading organizational justice in reducing the phenomenon of emotional hijacking. It was observed that with the absence of organizational justice, cases of emotional hijacking rise among the study sample members. In addition, the members of the study sample do not feel fair except for justice in their relations with their colleagues at work. It was also noticed that there are statistically significant differences between the individuals of the study sample towards the issue of emotional hijacking according to their age. Individuals with older ages and thus more experience in dealing and learning through practice have a different perspective on interaction with events that take place in the organizational context.