Measuring the availability of the application requirements of the international standard ( ISO 30401: 2018) in Islamic banksA survey study on a sample of private Islamic banks"

Abstract

The study aims to measure the availability of requirements for applying the international standard) ISO 30401-2018) In Islamic banks (Al Baraka Bank, Cham Bank, International Islamic Bank of Syria) in Damascus Governorate, it includes measuring the availability of each of the following dimensions: organization context - leadership - planning - support - process - performance evaluation and improvement.

This was done by adopting a checklist distributed to a sample that included (100) administrative employees in the banks investigated. In light of the data collected from that list that was analyzed and using a seven-point Likert scale, the level of application of the standard was measured and the gaps between the actual reality of application and the requirements of the standard were identified. Reaching a set of conclusions, the most important of which were the following:

1. 1. The total rate achieved by measuring the availability of requirements for implementing the knowledge management system in accordance with international specifications) ISO 30401-2018) in the Islamic banks studied, it obtained an agreement rate of (73%), meaning that it is fully implemented and partially documented, which created a gap of (27%(
2. 2. The process item received the highest agreement rate (88%) among the Islamic banks studied, and thus the item is rated as “fully implemented and partially documented.” This indicates that there is a gap between this item and the actual reality of (12%).
3. 3. While the improvement item received the lowest percentage of agreement (60%) in the banks studied, and thus the item is rated as “completely implemented and not documented.” This indicates that there is a gap between this item and the actual reality of (40%).