The barriers to digital transformation in Syrian BanksAn Empirical Study in Syrian Islamic Banks

Abstract

This study aimed to identify the barriers that affect the digital transformation in Syrian Islamic Banks. Five barriers have been chosen, which are ا Individual barriers, organizational barriers,
Technical Barriers, External barriers, and Missing skills barriers.
To achieve this goal, a questionnaire was distributed to a random sample of 175 employees of Syrian Islamic banks in Damascus. 150 questionnaires were retrieved and analyzed using the statistical program SPSS.
The concept of digital transformation has been found to exist and is well understood by employees of Islamic banks. It was also found that organizational barriers play the greatest impact on the digital transformation process in these banks, followed by external barriers, technical barriers, and missing skills barriers. The study also found that the impact of some of these barriers may vary depending on demographic variables such as age, educational level and number of years of experience.