The effect of relationship quality on customer’s online revenge behaviors upon service failure "a survey study on a coffee shop in Damascus". Damascus University Journal for the economic and Political sciences , [S. l.], v. 37, n. 4, 2021. Disponível em: https://journal.damascusuniversity.edu.sy/index.php/ecoj/article/view/2684. Acesso em: 18 jun. 2026.